New Booking System

AirAsia has announced that the current booking system will be shut down from Friday to Sunday to allow a new, state-of-the-art system to be put in place. The new system will be available from 6pm, Sunday, and is touted to be a huge improvement over the current booking system, allowing up to one million bookings daily.

AirAsia Regional Head of Commercial Kathleen Tan in a media statement Wednesday said the new and improved system will spell for AirAsia’s guests countless benefits, including savings that will come as a result of the more efficient operational processes created by the new system.

During this implementation period passenger will not be able to book seats online, at AirAsia sales offices and counters, and through the call centre. They also will not be able to self check in – through the web, by mobile and at the kiosks – or self-manage their booking online.

AirAsia will only be accepting cash for purchase of any ancillary product at the check-in counters, including excess baggage fees, during this period.

During the three days, AirAsia passengers will be manually checked in by the airline’s staff at the airport check-in counters. Travellers are advised to check in at least three hours before departure to avoid missing their flights.

Hotel bookings and reservations for tours and activities on will remain available throughout the AirAsia system upgrade.

Via: TheStar |

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