AirAsia Customer Service @ Ask AirAsia

AirAsia has launched its new online service Ask AirAsia which is aimed at answering customers’ questions in real time.

Designed as an alternative to the current helplines, customers may now contact the airline via e-mail, Twitter (@askairasia) or live chat. The immediate automated response system was expected to reduce customers’ wait time as well as call centre operating costs.

While the automated response and e-mail services are available 24 hours daily, real-time Twitter and live chat services are available from Monday to Friday between 9am and 6pm. This services only made available to registered AirAsia members.

AirAsia is looking at rolling out a mobile version of Ask AirAsia as well as introducing the service in other languages, including Malay, Chinese and Thai.

AirAsia will continue to offer call centre services for customers who prefer voice calls or those looking to make flight bookings or booking changes.

You can ask your first question at

Incoming search terms:

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Posted by on February 16, 2011. Filed under General. You can follow any responses to this entry through the RSS 2.0. You can leave a response or trackback to this entry

One Response to AirAsia Customer Service @ Ask AirAsia

  1. Lee brown
    Can you please send me an email address that works do I can complain